Browse our general help and information pages to provide further guidance on services available at Serendipity Diamonds, including our terms and conditions, delivery information and how to arrange for your ring to be re-sized.
Helpful articles from the team at Serendipity Diamonds
In the following pages, we have included a selection of general help topics for new and existing clients at Serendipity Diamonds. In contrast to our diamond and jewellery education hub, the sections below outline helpful information on subjects such as payment information, packaging, delivery, finance for jewellery, visiting us, how to send a parcel to us and much more.
In addition to the information sections below, our team remain on hand to provide additional support via email, our contact page and online chat or message. Just click the chat button to speak directly to our team, including Mark, Drina, Emily and Debbie. We provide this help in person online and from our Ryde showroom from Monday to Saturday. Ask questions, pick our brains and challenge us with any jewellery-related queries. We are always glad to help, and all information and guidance are provided on a no-obligation basis.
Service rating : I had such a good experience with Serendipity Diamonds. I wanted to give my old engagement ring to my daughter for her 30th birthday yet make it modern and less “engagement-y”. Not easy with a solitaire diamond in a gold setting. Drina talked me through so many options and we settled...
Anonymous
Anonymous
Service rating : Thank you very much for a lovely review, such a pleasure to read that you were happy with our service and with th ...
14-Nov-2023
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Serendipity was able to take a simple sketch and turn it into a lovely piece of men’s jewellery. It was intended for a hard working customer so 9k gold was the durable material for the application. Since receiving the ring I have set a 1.41 carat F colour VS1 stone in it then delivered it to my...
Anonymous
Anonymous
Hi Jennifer, thank you for taking the time to leave such a nice review for us on your second purchase with us, we are so pleased t ...
25-Oct-2023
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Service rating : Great as always Product : Just what we wanted thanks
Anonymous
Anonymous
Service rating : Thank you for leaving us some feedback today! We are pleased to hear you were happy with everything. The team wer ...
25-Oct-2023
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Service rating : Their customer service is excellent. I ordered a setting without a stone in an odd stone size. Their finished product was of excellent quality. The lead time was a quick two weeks, which for a custom setting is amazing.
I have since used their service once again, this time for...
Anonymous
Anonymous
Service rating : Thank you so much for such a lovely review, this has made very pleasant reading. It has been an absolute pleasure ...
24-Oct-2023
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Service rating : The staff where very friendly and helpful, and ring I got I am extremely happy with. Product : Great product well made and looks great
Anonymous
Anonymous
Service rating : Good Morning, Thank you for taking the time to leave us feedback today. We are so pleased to hear you were h ...
05-Sep-2023
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Service rating : The service was wonderful. Personal, friendly, efficient and helpful. Product : I was not able to try on the exact Odessa ring as there was not a sample available. However, there was the wax mould for the ring which gave me some idea of the shape of the ring on my finger. When the...
Anonymous
Anonymous
Thank you so much for taking the time to leave a review for us, We really do appreciate any feedback, and this is very helpful for ...
26-Aug-2023
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Service rating : I have been using Serendipity Diamonds for approximately 14 years since my engagement ring was purchased by my, then fiancé. This experience relates to a re-design of my engagement ring, using my original oval diamond and a scrappy, hand drawn, image which I shared with Drina, to indicate...
Anonymous
Anonymous
Service rating : Thank you Tracey for leaving such a lovely review, we really appreciate your kind words. It is always a pleasure ...
22-May-2023
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Great experience of buying an engagement ring. She said "yes" so I'll be going back for a wedding ring.
Anonymous
Anonymous
Good Morning, Thank you for taking the time to leave us feedback today. We are so pleased to hear you are happy with the servi ...
17-Apr-2023
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Service was top class from first enquiry through to follow up after delivery, and it was all provided in a friendly and competent manner.
Anonymous
Anonymous
Hello, Thank you for taking the time to leave us feedback on our service today. We are delighted to hear you are happy with t ...
16-Apr-2023
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Service rating : Excellent products and excellent and friendly service Product : Excellent quality product that fitted perfectly thanks to the staff. The service given was excellent from all the staff
Anonymous
Anonymous
Service rating : Thank you so much for leaving us feedback today! We are so pleased to hear you are happy with the service receive ...